Privacy Policy

Privacy Policy

 

 

Last updated: 1/11/25

 

At Devonshire Plastering, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services. We’re committed to keeping your data secure and handling it transparently, in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

 

 

 

 

Who We Are

 

 

Devonshire Plastering is a plastering and rendering business based in North Devon, UK. Our website, Devonshire-plastering.com provides information about our services, allows customers to contact us for quotes, and showcases our work. We are the data controller for any personal data you share with us. If you have questions about how we use your information, you can contact us at bertie@devonshireplastering.com.

 

 

 

 

What Information We Collect

 

 

When you contact us through our website, email, or phone, we may collect basic personal details such as your name, email address, phone number, and the address of the property you want us to work on. If you submit a contact form, we’ll also collect the message you send us. During the course of quoting or completing work, we may store project details such as property photos, measurements, and notes relevant to your job.

 

In addition, our website may automatically collect some technical information, including your IP address, browser type, device, and how you navigate our site. This is collected through cookies and analytics tools (like Wix Analytics or Google Analytics) to help us understand how visitors use our site and to improve performance. You can manage or disable cookies through your browser settings.

 

 

 

 

How We Use Your Information

 

 

We use your personal data to respond to enquiries, prepare and send quotes, arrange and deliver plastering and rendering services, and handle communication before, during, and after your project. We may also use your information to manage invoices, payments, and bookkeeping in accordance with UK tax and business regulations. Occasionally, we use aggregated, non-identifiable data to help improve our website and understand visitor trends.

 

We will never sell your data or use it for unrelated marketing. We only collect and process information necessary to run our business, provide a professional service, and meet our legal obligations.

 

 

 

 

Lawful Basis for Processing

 

 

We handle your data based on one or more of the following legal grounds under the UK GDPR:

 

1. Contract – when processing your data is necessary to provide a quote, carry out work, or communicate with you as part of a service you’ve requested.

2. Legitimate Interest – to operate and improve our business, manage relationships with clients, and ensure the safety and efficiency of our website.

3. Legal Obligation – to comply with requirements such as tax and insurance record keeping.

4. Consent – when you choose to receive communications or when we need your permission to use cookies or analytics tools. You can withdraw your consent at any time.

 

 

 

 

 

Sharing Your Information

 

 

We treat all information you provide as confidential. We only share your data with third parties where necessary and for legitimate reasons — for example, with suppliers, subcontractors, or trusted service providers who assist us in delivering our services. This might include website hosting through Wix, email hosting, or accounting and payment systems. These companies only receive the minimum information needed and must keep your data safe in accordance with data protection laws.

 

We may also share information with insurers, legal advisers, or government authorities if required by law or to protect our legal rights. We do not transfer your data outside the UK unless adequate protections are in place (for example, where a trusted service provider such as Wix stores data securely on servers outside the UK).

 

 

 

 

Data Security and Storage

 

 

We take data security seriously. Your personal information is stored using secure systems protected by passwords, encryption, and restricted access. We make every effort to prevent unauthorised access, alteration, or disclosure. However, please remember that no internet-based service can be 100% secure, and you share information with us at your own risk.

 

We retain your data only for as long as necessary to fulfil the purpose for which it was collected. Enquiries and quotes are usually kept for up to 12 months, while completed project and invoice records are retained for up to six years to comply with tax and legal requirements. After this period, data is safely deleted or anonymised.

 

 

 

 

Cookies and Analytics

 

 

Our website uses cookies — small files stored on your device — to improve functionality and collect anonymous visitor statistics. This helps us see which pages are most popular, how users navigate our site, and how we can improve the experience. You can manage or block cookies at any time through your browser settings.

 

We use cookies to improve your experience and analyse website traffic. By continuing to use our site, you agree to our use of cookies. You can change your settings at any time.

 

 

 

 

Your Rights

 

 

Under UK data protection law, you have the right to access, correct, or delete the personal data we hold about you. You may also request that we restrict or stop certain processing activities or provide your data in a portable format. If we rely on your consent to process data, you can withdraw that consent at any time.

 

To make a data request, contact us at [your email address]. We will respond within one month where possible. If you are unhappy with how we handle your data, you have the right to raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

 

 

 

Third-Party Links

 

 

Our website may contain links to other sites, such as product manufacturers or social media pages. We are not responsible for the privacy practices or content of those external websites. Once you leave our site, we recommend you read the privacy policy of any site you visit.

 

 

 

 

Updates to This Policy

 

 

We may update this Privacy Policy from time to time to reflect changes in our business or the law. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to check this page periodically to stay informed.

 

 

 

 

Contact Us

 

 

If you have any questions about this Privacy Policy, the information we hold, or your data rights, please get in touch.

 

Devonshire Plastering

North Devon, UK

Email: bertie@devonshireplastering.com

Phone: 07951779552

Website: Devonshire-Plastering.com